FINCA Uganda Jobs Job Openings at FINCA Uganda en-us Accounts Relations Supervisors, BL, VB, SGL & AGRIC Jobs <p align="center"><strong><span style="text-decoration: underline;">Internal and External Vacancy Announcement</span></strong><span style="text-decoration: underline;"></span></p> <p><strong>&nbsp;</strong></p> <p><strong>&nbsp;</strong>FINCA Uganda Limited (MDI) is the very first licensed micro finance deposit taking institution in Uganda, and part of a global network which serves over 850,000 clients in 21 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.</p> <p>FINCA Uganda is seeking to recruit a dynamic, self motivated, result oriented professional to fill the position below.</p> <p><strong>&nbsp;</strong></p> <p><strong><span style="text-decoration: underline;">Position:</span></strong><strong> Accounts Relationship Supervisors (BL</strong><strong>&nbsp;and&nbsp;</strong><strong>SGL)</strong></p> <p><strong>&nbsp;</strong></p> <p><strong><span style="text-decoration: underline;">Location:</span></strong><strong> FINCA Uganda </strong></p> <p><strong>&nbsp;</strong></p> <p><strong><span style="text-decoration: underline;">Brief Description of the role:</span></strong><span style="text-decoration: underline;"></span></p> <p><strong>&nbsp;To manage the growth and performance of the branch Loans Portfolio, develop, execute plans and implement strategies set by the institution.</strong></p> <p>&nbsp;</p> <p>&nbsp;<em><strong><span style="text-decoration: underline;">Key Result Areas:</span></strong></em><strong><em>&nbsp;&nbsp;</em></strong></p> <p>- &nbsp; &nbsp; &nbsp; Supervise and mentor individual lending staff.</p> <p>- &nbsp; &nbsp; &nbsp; Assess, review and approve loans per policy.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure loans officers meet client targets.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a quality portfolio for the branch as per set targets.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Custodian of loan securities and ensure the loan officers maintain proper loan documentation.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze, compile and submit reports as per reporting standards.</p> <p>&nbsp;</p> <p><em><strong><span style="text-decoration: underline;">Ideal Profile </span></strong></em></p> <p>- &nbsp; &nbsp; &nbsp;Degree in Business Studies and humanities</p> <p>- &nbsp; &nbsp; &nbsp;At least 2 years credit work experience in a reputable micro finance institution or commercial bank.</p> <p>- &nbsp; &nbsp; &nbsp;Knowledge of credit underwriting process.</p> <p>- &nbsp; &nbsp; &nbsp;Excellent communication skills and ability to work with teams.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PAR of less than 3% above one day for at least 3 months by close of Nov2012</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Annual Performance Evaluation results of 70% and above (As at June 2012)</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent management and leadership skills.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You should have not been on SAS for the last 6 months.</p> <p>&nbsp;</p> <p>&nbsp;</p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Mon, 24 Dec 2012 12:34:38 +0000 Area Savings Manager Jobs <p><strong>Summary</strong></p> <p>The Savings Area Supervisor (SAS) will monitor and actively participate to the progressive growth of savings in the respective branches he/she is supervising.&nbsp;</p> <p>The Savings Area Supervisor designs and implements the best strategy for their region and it is his/her responsibility to mobilize savings and achieve the monthly target(s). &nbsp;The Savings Area Supervisor is responsible to guide, train and manage the Savings Officers under their direct supervision. &nbsp;SAS collaborates closely with Branch Managers and directly reports to Savings Manager.</p> <p>&nbsp;</p> <p><strong>Essential Duties </strong></p> <p>Directly responsible to increase the savings volumes and numbers and to achieve the branch(es) targets.</p> <p>Monitors and analyzes the daily savings results of the branches within region and prepares the weekly/monthly action plan for the Savings Officers.</p> <p>Organizes and implements the monthly savings promotion activities/financial education /social events in accordance with the Savings Department strategy.</p> <p>Suggests specific or particular savings promotion activities according to the area.</p> <p>Together with the Branch Manager(s) plans and visits the important customers in the area, the list of all big potential Savers.</p> <p>Assists and trains the branch(es) staff on savings products knowledge and to communicate any changes on savings products features and procedures.</p> <p>Prepares the action plan to reach Top Savers of the branch(es) according to the Head Office instructions.</p> <p>Plans and contacts together with the Savings Officers on a monthly basis all the inactive accounts with holders of the last 6 months and the dormant accounts with positive balance for the branch(es) under his/her supervision.</p> <p>Manages customers&rsquo; complaints regarding savings in the branch level and addresses accordingly to the respective Departments in HO.</p> <p>Monitors daily Access Card activity of the branch(es), the issued and stock number, and take actions accordingly.</p> <p>Monitors the Western Union transactions and Mobile Banking monthly results and encourages staff to cross sell those products.</p> <p>&nbsp;</p> <p><strong>SUPERVISORY RESPONSIBILITY </strong>&nbsp;</p> <p>Supervises and supports the Savings Officer(s) during the everyday performance and provides savings guidance for selling and cross-selling process to Credit Supervisors/AROs and Tellers.</p> <p>Monitors the Savings Officers&rsquo; performance, set up goals at the beginning of the year, review on mid-year, and a general review on the achievements end of year, and prepares the evaluation form upon HR request.</p> <p>Organizes weekly staff meetings to set up targets for new week and to provide to Savings Manager feedback for previous week.</p> <p>Reports and provides feedback for every savings promotion activity to the Branch Manager, Regional Manager and to the Savings Manager.</p> <p>Guides the staff members of the branch(es) on how to improve the customers&rsquo; experience in the banking hall.</p> <p><strong>&nbsp;</strong></p> <p><strong>COMPETENCIES</strong>&nbsp;</p> <p>&nbsp;</p> <p>To perform the job successfully, an individual should demonstrate the following competencies:</p> <p><strong>Strategy Development -</strong> Develops strategic outreach and growth plans; Coordinates strategies; Communicates changes and progress; Completes strategic planning process on time and within budget; manages team activities.</p> <p><strong>Teamwork -</strong> Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</p> <p><strong>Change Management</strong> - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.</p> <p><strong>Managing People -</strong> Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.</p> <p><strong>Strategic Thinking -</strong> Develops strategies to achieve organizational goals; Understands organization's strengths &amp; weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.</p> <p><strong>Innovation -</strong> Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.</p> <p>&nbsp;</p> <p><strong>QUALIFICATIONS</strong></p> <p><strong>&nbsp;</strong></p> <p>Minimum 3 years of experience in the banking system, business department/branches, preferable in savings area. At least 6 months experience in a supervisory role.&nbsp; &nbsp;</p> <p><strong><em>&nbsp;</em></strong></p> <p>Knowledge of banking business, savings, credit, and/or field work experience is an advantage.</p> <p><strong><em>&nbsp;</em></strong></p> <p><strong>&nbsp;</strong></p> <p><strong>Education &amp; Experience</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>&nbsp;</strong></p> <p>Bachelor&rsquo;s degree in a related field desirable.</p> <p><strong>&nbsp;</strong></p> <p><strong>Language Skills </strong></p> <p><strong><em>&nbsp;</em></strong></p> <p>Fluency in English both spoken and written is required.&nbsp; Knowledge of local languages strongly desirable.</p> <p><strong>Key Deliverables</strong></p> <p><strong><em>&nbsp;</em></strong></p> <p>Review and update Savings methodologies and processes to streamline and automate procedures</p> <p>&nbsp;</p> <p>Integrate and align Savings growth with introduction of new alternative channels</p> <p>&nbsp;</p> <p>Ensure all Savings related policies are up-to-date, understood by all employees, and properly implemented.</p> <p>&nbsp;</p> <p>Develop specific key market growth and outreach strategies and work with the SM, Regional Managers, and Branch Managers to implement.</p> <p>&nbsp;</p> <p>Ensure information from marketing is acted upon to improve product policies and delivery.</p> <p>&nbsp;</p> <p>Staff Development</p> <p>&nbsp;</p> <p>Culture Change</p> <p><strong><em>&nbsp;</em></strong></p> <p>&nbsp;</p> <p><strong>KEY RELATIONSHIPS</strong></p> <p><strong>&nbsp;</strong></p> <p>Savings Manager, Savings Field Officer&rsquo;s, Branch Managers, Regional Managers, Operations department, HR department</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>TRAVEL REQUIREMENTS</strong></p> <p><em>&nbsp;</em></p> <p><em>Availability to travel 70-80% of the time</em></p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Thu, 31 Jan 2013 14:17:19 +0000 Banking Operations Manager Jobs <p>FINCA is looking for a Banking Operations Manager to be based at Head Office, Kampala. The position is a member of the Operations department. S/he will support banking operations to ensure adherence to operational policies and procedures and control operational lapses.</p> <p>&nbsp;</p> <p><em><span style="text-decoration: underline;">Key Result Areas</span></em><em>:</em></p> <p>- Supervision and control of centralized loans processing function</p> <p>- Enhance productivity of business teams and ensure adherence to operational and accounting policies</p> <p>- Enhance productivity of front office banking staff</p> <p>- Periodic review of front and back office operations to ensure due diligence on teller</p> <p>- Review operational oversight for system access by front and back office staff</p> <p>- Develop and manage standardized format for collating and analyzing branch customer interactions</p> <p>- Generate reports from collected data for management information</p> <p>&nbsp;</p> <p><em><span style="text-decoration: underline;">Ideal profile</span></em>:</p> <p>- A degree in Business Administration or Commerce, Professional qualifications is an added advantage.</p> <p>- At least 6years work experience in a recognized micro finance institution or commercial bank, with at least 4 years experience in cross functional, front &amp; back office operations supervisory roles</p> <p>- Practical knowledge of core banking applications</p> <p>- Practical knowledge of credit processes and procedures</p> <p>- Strong interpersonal skills</p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Thu, 06 Dec 2012 07:27:43 +0000 Branch Manager Jobs <p style="text-align: center;" align="center"><strong>Vacancy announcement</strong></p> <p style="text-align: left;" align="center"><strong> </strong></p> <p><strong> </strong><strong>FINCA Uganda, Kampala</strong></p> <p>FINCA Uganda Limited (MDI) is the very first licensed micro finance deposit taking institution in Uganda, and part of a global network which serves over 1,000,000 clients in 21 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.</p> <p>FINCA Uganda is seeking to recruit a dynamic, self motivated, result oriented professional to fill the position below.</p> <p><strong> </strong></p> <p><strong>1. Branch Managers</strong></p> <p><strong> </strong>FINCA (U) is looking for Branch Managers based in different branches. S/He is part of the senior management of the Branch and heads the team. As such S/He supervises all the operations of the Branch in line with the institutional policies and procedures. S/He will be in plan, coordinate and manage the business growth and development of the savings of the Branch by supervising and monitoring performance of staff in line with the strategic plan.</p> <p> <em><span style="text-decoration: underline;">Key Result Areas:</span></em>  </p> <p>-       Plan and coordinate Branch office activities in line with FINCA Uganda’s growth objectives.</p> <p>-       Monitor the daily banking activities ie account opening and back office operations among others in line with Banking policies and procedures.</p> <p>-       Manage and supervise the human resources of the Branch and maintain high levels of staff productivity and FINCA (U) customer services.</p> <p>-       Oversee the effective implementation of internal controls in line with FINCA (U) set policies and procedures.</p> <p>-       Prepare periodic performance reports as per the reporting schedule of the Branch activities on a monthly, weekly basis.</p> <p><em><span style="text-decoration: underline;">Knowledge and Education:</span></em></p> <p>-      A university degree preferably Bachelors’ degree in Commerce (B. Com) and Business Administration (B.BA)Banking or Micro Finance.</p> <p>-      Experience in providing financial and credit services.</p> <p>-      Must possess good interpersonal skills.</p> <p>-      Excellent communication skills, ability to exercise good judgment, and to work with teams.</p> <p><em><span style="text-decoration: underline;">Ideal profile</span></em><span style="text-decoration: underline;">:</span></p> <p>-       At least 3years work experience in a recognized Micro Finance Institution or Commercial Bank.</p> <p>-       Business Management, Credit Analytical Skills and Financial Management Skills.</p> <p>-       Fluency in English and two local languages.</p> <p>-       Excellent customer service skills.</p> <p>-       Knowledge about Banking and Credit management will be an added advantage.</p> <p> </p> <p style="text-align: center;"><em><strong>FINCA is an Equal Opportunity Employer.</strong></em></p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Fri, 21 Dec 2012 06:19:47 +0000 Collections Officer Jobs <p>The <strong>Collections Officer</strong> will be responsible for the direct collection of delinquent loans.&nbsp; S/he will also ensure efficient follow-up of severe cases of arrears of loan repayment.</p> <p><strong>Deliverables</strong></p> <ul> <li>Contact clients whose accounts are in poor standing.</li> <li>Responsible for devising collections and recoveries.</li> <li>Remain in regular contact with clients to establish why their accounts are out of order, and agreeing to strategies to bring the accounts back in order in the shortest time possible.</li> </ul> <p><br /> <strong>Requirements</strong></p> <ul> <li>Minimum of a Bachelor&rsquo;s in Economics, Business, Accounting Statistics, Law or other relevant field.</li> <li>3 years&rsquo; experience in Debt Recovery in a reputable Bank, Microfinance Bank, other Financial Institution or Debt Collection firm.</li> </ul><br/>Salary Range:<br/><a href=''>Apply for this job</a> Mon, 18 Mar 2013 13:03:52 +0000 Credit Manager, Business Lending Jobs <p><strong>SUMMARY</strong></p> <p><strong>&nbsp;</strong></p> <p>The Credit Manager, Business Lending is a key position of FINCA UGANDA&rsquo;s IL credit operations.&nbsp; This role is designed to ensure proper implementation of the IL credit policy and ensure that credit staff has the capacity to deliver these products in a highly efficient and profitable manner that creates an overall positive customer experience throughout the loan cycle. Will also be responsible for continuous review, improvement and development of product, credit analysis, delinquency management, and credit Staff trainings.</p> <p>The Credit Manager, Business Lending strive to ensure that the company presents characteristics consistent with a credit ethos that will win community trust, respond to client needs and raise client awareness regarding the opportunities that FINCA credit product can provide.</p> <p><strong>&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>RESPONSIBILITIES</strong></p> <p>&nbsp;</p> <p>The Credit Manager, Business Lending will be accountable for:</p> <ol start="1"> <li>Work on a daily basis with the staff in the branches in close coordination with the respective RM.</li> <li>Make sure every branch staff understands his/her role in the BL Credit Manual (i.e. BL LOs, BL SPV, BM, CCO, BOS and teller) by holding meetings, giving individual explanations and granting individual training</li> <li>Mentor LOs on the loan analysis handbook by accompanying them at business and home visits, and other activities (such as follow-up and confiscation). Make sure LOs fully understand the loan analysis and are able to carry-out high quality assessments and well excellent loan proposals to the credit committee.</li> <li>Mentor the SPV and BM to assure they are able comply with their responsibilities, in particular their archiving, supervision and credit committee chairing role</li> <li>Be present in the CC to assure high quality CCs and good decision making, i.e. a active and critical level of discussion, compliance with approval ratios and understanding of the graduation principle (of rewarding and punishing depending on the credit history)</li> <li>Make sure the BL Credit Manual is well maintained and all BMs know how to coordinate all the feedback from the field staff for the policy update.</li> <li>Make sure BMs, SPVs and LOs use the BL Credit Manual as a working basis.</li> <li>Make sure all documents and forms which are required according to the BL Credit Manual are available to the respective branch staff in all branches. Interact with the administration department in case of problems to solve shortcomings. All BMs need to have a softcopy of all documents and forms on their computers and have to be able to print them.</li> <li>Supervise and control compliance to the BL Credit Manual by every branch staff; especially by LOs in regards to loan analysis and proposal, and by SPV and BMs in regards to approval restrictions (ratios), supervision duties, handover, clustering, archiving and SAS (PAR) and all other duties described in the BL Credit Manual</li> <li>Discuss and gather feedback for policy improvement with the branch staff and RM; channel the feedback to the COO for product improvement</li> <li>Control efficiency and effectiveness of the IL Credit Manual in the field and propose improvements to COO</li> <li>Identifying staffing needs and coordinating with the HRM and actively participating in the recruitment process for IL credit staff as either part of the hiring committee and/or hiring approval process</li> <li>Coordinating with the Training Manager to build credit staff competency, designing courses and conducting training where required</li> <li>Develop strategies for portfolio growth and client outreach in existing and new regions.</li> <li>Other duties may be assigned where appropriate.</li> </ol> <p>&nbsp;</p> <p><strong>SUPERVISORY RESPONSIBILITY </strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>For credit related issues/initiatives, the Credit Manager, Business Lending closely works with Regional Managers and/or Branch Managers to ensure first-rate implementation and performance of FINCA UGANDA IL credit operations.&nbsp; The Credit Manager, Business Lending will evaluate Branch Managers on their performance related to credit Committee responsibilities and operations.&nbsp; In this context, the Credit Manager, Business Lending will be required to provide guidance and support in all areas of credit including technical aspects to enable credit staff to properly oversee the implementation of products and deliver on actual product performance (Growth and PAR).&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>&nbsp;</strong></p> <p><strong>QUALIFICATIONS</strong></p> <p><strong>&nbsp;</strong></p> <p>5 years of relevant experience, 3 of which in banking and credit development focused</p> <p>&nbsp;</p> <p>Strong credit analysis skills and experience &nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Exposure to microfinance</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>EDUCATION &amp; EXPERIENCE </strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>&nbsp;</strong></p> <p>Bachelors Degree in Business, MBA a plus</p> <p>&nbsp;</p> <p><strong>Language Skills</strong></p> <p>Fluency in English</p> <p><strong>&nbsp;</strong></p> <p><strong>Computer Skills </strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>&nbsp;</strong></p> <p>To perform this job successfully, an individual should be proficiency with Microsoft Excel, Word, and Power Point.&nbsp; &nbsp;&nbsp;</p> <p><strong>&nbsp;</strong></p> <p><strong>KEY DELIVERABLES</strong></p> <ol> <li>Implement SME lending profile.</li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol> <li>Ensure the IL credit policy is up-to-date, understood by all employees, and properly implemented.</li> <li>Develop specific key market growth and outreach strategies and work with the COO (Head of Business) , Regional Managers, and Branch Managers to implement.</li> <li>Ensure information from marketing is acted upon to improve product policies and delivery.</li> <li>Staff Development</li> <li>Culture Change</li> </ol> <p><strong>&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>TRAVEL REQUIREMENTS</strong></p> <p>&nbsp;</p> <p>Availability to travel (50%-70% of the time)</p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Tue, 19 Mar 2013 10:27:09 +0000 Deputy Chief Operating Officer (COO) Jobs <p>FINCA International, one of the world's leading microfinance institutions, provides financial services to more than 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East. FINCA International is looking for <strong>Deputy Chief Operating Officer (COO) </strong>for <strong>FINCA Uganda</strong>, to be based in Kampala.</p> <p>The<strong> Deputy COO </strong>will oversee all aspects of the business in their assigned Region.&nbsp; S/he will be responsible for developing and formulating a Business Growth Plan, analyzing and understanding competition and market dynamics, recognizing opportunities for more operational efficiencies, ensuring policy compliance, developing human resources needed to achieve targeted outreach plans and critically building an operational management bench that can be deployed internally in the subsidiary and across the Africa region.&nbsp; The Deputy COO will ensure that outreach is market led, client focused and mission driven. The Deputy COO will be evaluated on his/her ability to manage overall individual branch performance to achieve business growth while ensuring cost effective operations delivery and strong internal controls to protect the mission and deliver value to our clients.</p> <p>In addition to Regional Management responsibilities, the Deputy COO will be assigned special initiatives that would focus on policies and procedures development, internal control strengthening, new product development, product distribution, research, or efficiency maximization.</p> <p>The Deputy COO will report directly to the COO and will be responsible for the following areas in their assigned geographic region:</p> <ul> <li>Operations</li> <li>Branch and Regional Management</li> <li>Savings Mobilization</li> <li>Human Resources</li> <li>Marketing</li> </ul> <p>It is anticipated the Deputy COO would play a key role in further development and expansion within the subsidiary or in the Africa region potentially with new expansion affiliates at the senior management level.&nbsp;</p> <p><span style="text-decoration: underline;">Ideal profile:</span></p> <ul> <li>Bachelor&rsquo;s degree in Accounting, Finance, Economics or Business Administration required, Master&rsquo;s degree desirable or equivalent work experience,</li> <li>4-year experience minimum in banking or microfinance with strong credit, controls and management background.</li> <li>Experience in developing and implementing strategic/operational plans for financial institutions,</li> <li>Excellent organizational, planning, analytical and problem-solving skills,</li> <li>High level of customer service and strong willingness to work in the field,</li> <li>Strong business management and negotiation skills,</li> <li>Experience managing and motivating a large staff,</li> <li>Excellent interpersonal, communication and training skills,</li> <li>Excellent technical report writing skills and computer literacy,</li> <li>Fluency in English required,</li> <li>Availability to travel domestically.</li> </ul> <p>&nbsp;</p> <p><em>FINCA International Inc. is an Equal Opportunity Employer.</em></p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Tue, 26 Feb 2013 07:23:26 +0000 Energy Coordinator Jobs <p><strong>Brief description.</strong></p> <p>The Energy officer will be&nbsp; a field staff, who will be directly dealing with the clients on a daily basis. He/she &nbsp;is responsible for the mobilization, needs energy assessment and disbursement of energy loans for clients. He/she is in charge of disseminating information on &nbsp;energy products as well.&nbsp;</p> <p><strong>&nbsp;</strong><strong>Reports to:</strong>&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Branch Manager</p> <p>&nbsp;<strong>Duty Station:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Branch</p> <p>&nbsp;<strong>Immediate Subordinates:</strong>&nbsp;&nbsp;&nbsp;&nbsp; None</p> <p><strong>&nbsp;</strong><strong>Role:</strong>&nbsp;</p> <p>To mobilize, recruit clients and disburse energy loans to grow the Energy loan product portfolio in line with FINCA &nbsp;Uganda lending methodology.</p> <p>Key Result Areas</p> <p>&nbsp;To mobilize, recruit clients, disburse and recover energy loans in order to grow portfolio, in line with FINCA Uganda credit manual through:</p> <ul> <li>Market drives and sensitization on FU Energy products.</li> <li>Loan appraisals, disbursement and recovery.</li> <li>Should be in position to disburse at least 6 energy loans a month, of an average loan size of shs. 500,000. Hence, a total portfolio of atleast shs. 18,000,000 in six months.</li> <li>Marketing materials.</li> <li>Weekly visits to group meetings and create awareness to non clients.</li> </ul> <p>&nbsp;1.&nbsp; To train clients about FINCA Uganda Energy Products in line with FINCA Uganda lending policies and procedures.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;To assess the clients energy needs by:</p> <ul> <li>Analyzing clients energy expenditure</li> <li>Advise clients on best available energy options.</li> </ul> <p>&nbsp;Communications</p> <p>&nbsp;Maintain constant communication with branch staff&nbsp; specifically Loan officers in the specific areas of Mobilization.</p> <ul> <li>Attend Weekly Group meetings.</li> <li>Constantly communicate with Micro Energy Coordinator, Branch Manager and ARS &nbsp;on any issues rising at the branch in regard to the energy products.</li> </ul> <p>&nbsp;&nbsp;Customer care</p> <ul> <li>Liaise with Technical supplier and ensure that installations are done on time.</li> <li>Being sensitive to customers needs without portraying a negative image of F/U without compromising policies.</li> <li>Serving F/U customers with a smile.</li> </ul> <p>&nbsp;To prepare &nbsp;monthly sales reports.</p> <p>&nbsp;To provide a written monthly progress/status report to the Micro Energy Coordinator &nbsp;and Brach Manager on Monthly sales, challenges and recommended reviews on the energy program.</p> <p>&nbsp;Qualifications</p> <p>&nbsp;&nbsp;A University degree in a related field, and&nbsp;basic knowledge in Solar PV technology.</p> <p>&nbsp; <strong>Abilities and Personal Qualities<span style="text-decoration: underline;"></span></strong></p> <ul> <li>Ability to interpret solar quotations.</li> <li>Ability to work as a team player in diverse cultures.</li> <li>Ability to work with numbers and having analytical capabilities</li> <li>Ability to be flexible &amp; spend over 70% of the time in the field with the FINCA branches.</li> <li>Excellent public relations and communication skills.</li> <li>Creativity and initiative</li> <li>Social consciousness Integrity and professional ethics</li> <li>Problem solving skills</li> </ul> <p>&nbsp; Level of Authority</p> <p><strong><span style="text-decoration: underline;"></span></strong></p> <ul> <li>Determining appropriate system size to clients as per the needs assessment as &nbsp;provided in the FU credit policy.</li> </ul> <ul> <li>Make recommendations on product and customer care improvements</li> <li>Make recommendations on marketing and efficient delivery of services to customers</li> </ul> <p>&nbsp;&nbsp;Key Relationships</p> <ul> <li>Internally relate with all staff at the regional Office in day-to-day operations of the region</li> <li>Externally relate with all stake holders on a regular basis as far as quality of services provided to them is concerned in a coordinated manner through the Micro energy coordinator.</li> </ul> <p><strong>&nbsp;</strong></p><br/>Salary Range:Competitive Salary<br/><a href=''>Apply for this job</a> Thu, 23 May 2013 12:02:22 +0000 Legal Clerk Jobs <ul> <li><strong>LEGAL &nbsp;CLERK</strong><br /><br /></li> <li>Reports to the Head of Legal</li> </ul> <ul> <li>To assist legal staff on all legal issues that need to be addressed in the course of it&rsquo;s business. <ul> <li>To carry out searches at the land office and registry of vehicles for land and vehicles pledged as security respectively.</li> <li>To register mortgages and encumbrances at the respective offices</li> <li>To file and register company documents at the registry of companies.</li> <li>To deliver and collect correspondences from and to legal department.</li> <li>To liaise with the different legal and enforcement institutions such as Police, DPP, Land Offices, Registries</li> <li>To file legal documents in the respective offices like the High Court, registry of documents.</li> <li>To assist the Company Secretary and the legal Officer in following up legal issues those are pending.</li> <li>To make payments such as filing fees, stamp duty, registration fees to Uganda Revenue Authority and other respective department and other respective authorities.</li> <li>To liaise with legal department and officers or staff of other departments and institutions.</li> <li>To follow up on issues pending.</li> <li>To do other clerical work as may be assigned by the legal officer and the company secretary</li> </ul> <p>&nbsp;<strong style="line-height: 18px; font-size: 12px;">Competencies and Attributes</strong></p> <ul> <li>Ability to file documents and do clerical work,</li> <li>Ability to network and create positive mutually co &ndash;operative relationships with both internal and external customers.</li> <li>Keep abrest of legal issues that affect the institution.</li> <li>Good interpersonal and influencing skills: ability to persuade staff at various level of the organization of own professional opinion, accept proposals for improvement and be motivated to implement them.</li> <li>Good communicator in a broad range of situations e.g meetings, discussions.</li> </ul> <p><span style="line-height: normal;"></span></p> <p><strong>Knowledge and Skills:</strong></p> <p>Knowledge of how the government institutions like the Registry, courts, police work<strong>.</strong></p> <p>Conversant with standard computer applications</p> <p><strong style="line-height: 18px; font-size: 12px;">Minimum Qualifications</strong></p> <p>&nbsp;A diploma in Law</p> <br /> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> </li> </ul> <p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> <p>&nbsp;</p><br/>Salary Range:Competitive<br/><a href=''>Apply for this job</a> Fri, 29 Nov 2013 12:23:27 +0000 Loans Officers (Accounts Relations Officers) Jobs <p><span style="font-size: medium;"><strong>Role: </strong></span></p> <p><span style="font-size: medium;">To develop and maintain a quality loan portfolio at the respective branch and to administer other financial services as available</span></p> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong><span style="text-decoration: underline;">Major Areas of Responsibility:</span></strong></span></p> <p><span style="font-size: medium;"><strong>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sell of all financial products.</strong></span></p> <ul> <li><span style="font-size: medium;">Develop marketing and work plan for the establishment of solid clientele base.</span></li> <li><span style="font-size: medium;">Identify and sensitize the potential clients in the respective area of operation.</span></li> <li><span style="font-size: medium;">Use the company lending Methodology to sell the products.</span></li> <li><span style="font-size: medium;">Refer clients that are illegible for other FINCA products to the respective departments.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong>II.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mobilize and retain groups.</strong></span></p> <ul> <li><span style="font-size: medium;">Mobilize groups for the purpose of lending to them.</span></li> <li><span style="font-size: medium;">Train of group members in the FINCA Lending methodology. </span></li> <li><span style="font-size: medium;">Guide, monitor, and supervise SGL activities in line with SGL policy and procedure manual.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong>III.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Process loan applications.</strong></span></p> <ul> <li><span style="font-size: medium;">Evaluate and assess the credit risk of individual clients and groups by inspecting business and household of potential clients, appraise client&rsquo;s business and repayment capability before disbursing loans.</span></li> <li><span style="font-size: medium;">Generate and submit on time accurate documentation to enable loans to be disbursed.</span></li> <li><span style="font-size: medium;">Maintain complete and accurate loan documentation in the office and supervise the maintenance of group record keeping process.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong>IV.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor loan/group performance.</strong></span></p> <ul> <li><span style="font-size: medium;">Attend group meetings as required by methodology.</span></li> <li><span style="font-size: medium;">Supervise groups to ensure timely repayments, attendance of meetings, update of group records.</span></li> <li><span style="font-size: medium;">Maintain group cohesion.</span></li> <li><span style="font-size: medium;">Make recommendations on improvement of products to branch management.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong>V.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recover loans.</strong></span></p> <ul> <li><span style="font-size: medium;">Follow up with group executives to recover both internal and external arrears.</span></li> <li><span style="font-size: medium;">Participate and/or hold cluster meetings.</span></li> <li><span style="font-size: medium;">Take individual action as per policy to recover delinquent loans.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong>VI.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Report on the portfolio performance.</strong></span></p> <ul> <li><span style="font-size: medium;">Prepare and submit reports on the number of clients, repayments, portfolio quality, loan recoveries and follow-up action on delinquent loans.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong>VII.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage client relationships.</strong></span></p> <ul> <li><span style="font-size: medium;">Maintain the company standard customer service in all group members.</span></li> <li><span style="font-size: medium;">Provide advice to clients on borrowing and loan management.</span></li> <li><span style="font-size: medium;">Maintain constant communication within assigned groups.</span></li> <li><span style="font-size: medium;">Ensure and increase client satisfaction without threatening performance goals.</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size: medium;"><strong><span style="text-decoration: underline;">PERSONNEL SPECIFICATIONS:</span></strong></span></p> <p><span style="text-decoration: underline; font-size: medium;">Education:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p> <ul> <li><span style="font-size: medium;">Diploma / Degree &nbsp;in commerce/business /banking / community development/ social sciences</span></li> </ul> <p><span style="text-decoration: underline; font-size: medium;">Language:</span></p> <ul> <li><span style="font-size: medium;">English </span></li> <li><span style="font-size: medium;">Language of the area in which the branch is located.</span></li> </ul> <p><span style="font-size: medium;"><span style="text-decoration: underline;">Experience</span>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p> <ul> <li><span style="font-size: medium;">At least two years work experience , community work experience will be an added advantage.</span></li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline; font-size: medium;">Functional skills:</span></p> <ul> <li><span style="font-size: medium;">Ability to effectively sell FINCA products/services.</span></li> <li><span style="font-size: medium;">Business management skills.</span></li> <li><span style="font-size: medium;">Credit analysis skills.</span></li> <li><span style="font-size: medium;">Abilities to form teams which can work together.</span></li> <li><span style="font-size: medium;">Excellent public relation skills.</span></li> <li><span style="font-size: medium;">Well-developed ability to work and communicate.</span></li> <li><span style="font-size: medium;">Ability to promote, organize, and maintain groups.</span></li> <li><span style="font-size: medium;">Observations skills.</span></li> </ul> <p><span style="font-size: medium;"><span style="text-decoration: underline;">Managerial/professional skills</span>:</span></p> <ul> <li><span style="font-size: medium;">Planning and organizing skills.</span></li> <li><span style="font-size: medium;">Excellent communication and interpersonal skills.</span></li> <li><span style="font-size: medium;">A team player who is also able to work independently.</span></li> <li><span style="font-size: medium;">Good problem-solving skills</span></li> <li><span style="font-size: medium;">Good negotiation skills.</span></li> <li><span style="font-size: medium;">Customer-oriented.</span></li> <li><span style="font-size: medium;">Social consciousness.</span></li> <li><span style="font-size: medium;">Integrity and professional ethics.</span></li> </ul><br/>Salary Range:<br/><a href=''>Apply for this job</a> Mon, 03 Sep 2012 17:32:32 +0000 Regional Manager Jobs <p align="center"><strong><span style="text-decoration: underline;">&nbsp;</span></strong></p> <p align="center"><strong><span style="text-decoration: underline;"></span></strong></p> <p align="center"><strong><span style="text-decoration: underline;">Vacancy Announcement</span></strong><span style="text-decoration: underline;"></span></p> <p><strong>&nbsp;</strong></p> <p><strong>FINCA Uganda, Kampala</strong></p> <p>FINCA Uganda Limited (MDI) is the very first licensed micro finance deposit taking institution in Uganda, and part of a global network which serves over 850,000 clients in 21 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.</p> <p>FINCA Uganda is seeking to recruit a dynamic, self motivated, result oriented professional to fill the position below.</p> <p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p> <p><strong>1. Regional Managers</strong></p> <p>FINCA is looking for Regional Managers attached to head office based at the regional offices. The Regional Manager is a member of the Operations department. S/he is responsible for designing and supervising the implementation of the regional business plans in line with the organizational objectives.</p> <p>The position reports to the Chief Operations Officer.</p> <p>&nbsp;</p> <p><em><span style="text-decoration: underline;">Key Result Areas</span></em><em>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="text-decoration: underline;"></span></em></p> <p>- Develop and implement the regional strategic plans in line with the company objectives.</p> <p>- Plan and monitor portfolio growth, quality and outreach as per regional targets.</p> <p>- Identify, assess, monitor and respond to customer concerns.</p> <p>- Carry out administrative roles with regard to operational activities as per set administrative policies and procedures.</p> <p>- Compile, analyze and provide weekly, monthly and quarterly regional performance reports to management as per regional reporting requirements.</p> <p>- Plan, budget and monitor regional financial budgets.</p> <p><em><span style="text-decoration: underline;">&nbsp;</span></em></p> <p><em><span style="text-decoration: underline;">Ideal profile</span></em><strong>:</strong></p> <p>- A business related degree from a recognized institution preferably in commerce and accounting; (B.COM, B.BA/Banking). &nbsp;A Masters degree in related field is an added advantage</p> <p>- At least 5 years work experience in a recognized micro finance institution or commercial bank, with at least two year&rsquo;s experience at Branch Manager Level, or other acceptable supervisory capacity.</p> <p>- Comprehensive appreciation of the credit underwriting process.</p> <p>- Fluent in English, with atleast 2 local languages.</p> <p>- A well developed ability to manage and motivate staff.</p> <p>&nbsp;</p> <p>For all interested candidates, Kindly log onto&nbsp;<a href="../" target="_blank"><strong></strong></a>&nbsp;for the job details and application log.</p> <p>All applications should be online using the provided format/guide on the website provided by close of business day Friday 31<sup>st</sup> August 2012.</p> <p><em>Please note: </em>&nbsp;No manual or email application shall be accepted.</p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Tue, 14 Aug 2012 20:16:35 +0000 Savings Field Officer Jobs <p><strong>1. Savings Field Officer</strong></p> <p>Savings Field Officer will be reporting to the SavingsSupervisor. The main role of Savings Field Officers is to support the growth of savings volume at branch level by mobilizing accounts from the field.</p> <p>&nbsp;</p> <p><em><span style="text-decoration: underline;">Key Result Areas:</span></em></p> <p>v&nbsp; To mobilize and sensitize clients in order to increase savingsin line with FINCA Uganda.</p> <p>v&nbsp; Explain to clients about FINCA Uganda mission, vision and products in line with FINCA Uganda.</p> <p>v&nbsp; Sell and cross sell all the savings accounts accordingly and alternative delivery channel products.</p> <p>v&nbsp; Involve in savings promotion activities according to specifics of areas planned.</p> <p>v&nbsp; Follow up and make sure that the accounts activated by his/her promotion are actively used by the customers.</p> <p>v&nbsp; Keep record of the data collected in the field on a predefined template.</p> <p>v&nbsp; Achieve the predefined monthly target</p> <p>v&nbsp; Reports and provides feedback to the Branch Manager/Savings Supervisor</p> <p><em><span style="text-decoration: underline;">&nbsp;</span></em></p> <p><em><span style="text-decoration: underline;">Knowledge and Education:</span></em></p> <ul> <li>Bachelors&rsquo; degree in a Business Related Course.</li> <li>Minimum of credit Passes in Mathematics and English in O&rsquo; Level</li> </ul> <p><em><span style="text-decoration: underline;">&nbsp;</span></em></p> <p><em><span style="text-decoration: underline;">Ideal profile</span></em><span style="text-decoration: underline;">:</span></p> <p>&nbsp;</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills and ability to work with teams.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to sell large range of products and to interact with a variety of people</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness to work in the field and travel when requested.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands on experience in community mobilization.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must possess good interpersonal skills.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in English and two local languages.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent customer service skills.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Thu, 20 Dec 2012 06:52:50 +0000 Savings Representative Jobs <p>The Savings Representative will be reporting to the Savings Supervisor. The main role of Savings Representative is to support the growth of savings volume at branch level by mobilizing accounts from the field.</p> <p>&nbsp;</p> <p><em>Key Result Areas:</em></p> <p>v&nbsp; To mobilize and sensitize clients in order to increase savingsin line with FINCA Uganda.</p> <p>v&nbsp; Explain to clients about FINCA Uganda mission, vision and products in line with FINCA Uganda.</p> <p>v&nbsp; Sell and cross sell all the savings accounts accordingly and alternative delivery channel products.</p> <p>v&nbsp; Involve in savings promotion activities according to specifics of areas planned.</p> <p>v&nbsp; Follow up and make sure that the accounts activated by his/her promotion are actively used by the customers.</p> <p>v&nbsp; Keep record of the data collected in the field on a predefined template.</p> <p>v&nbsp; Achieve the predefined monthly target</p> <p>v&nbsp; Reports and provides feedback to the Branch Manager/Savings Supervisor</p> <p><em>&nbsp;</em></p> <p><em>Knowledge and Education:</em></p> <ul> <li>Bachelors&rsquo; degree in a Business Related Course.</li> <li>Minimum of credit Passes in Mathematics and English in O&rsquo; Level</li> </ul> <p><em>&nbsp;</em></p> <p><em>Ideal profile</em>:</p> <p>&nbsp;</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills and ability to work with teams.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to sell large range of products and to interact with a variety of people</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness to work in the field and travel when requested.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands on experience in community mobilization.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must possess good interpersonal skills.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in English and two local languages.</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent customer service skills.</p><br/>Salary Range:<br/><a href=''>Apply for this job</a> Tue, 29 Jan 2013 11:51:46 +0000 Senior Internal Auditor Fraud Examination and Investigations Jobs <p><strong>Role definition: </strong></p> <p><strong>&nbsp;</strong></p> <p>To initiate, develop and monitor the implementation of systems, policies and procedures for providing fraud examination and investigation services to the company under the supervision of the Internal Audit Manager as detailed below:</p> <p>&nbsp;</p> <ol> <li>To develop procedures for the identification of fraud &lsquo;red flags&rsquo; and carry out data analysis in order to determine the areas where there is the likelihood of fraud.</li> <li>To receive all incident reports prepared by management and to forward those incident reports to the Internal Audit Manager together with recommendations.</li> <li>To propose investigations based on red flags, data analysis and incident reports. To forward these to the Internal Audit Manager.</li> <li>To draft scope and objectives for each investigation to be carried out.</li> <li>To prepare an investigative planning memo indicating the investigative procedures and allocating work to the officers involved in the investigation: whether outsourced consultants, internal auditors or compliance staff.</li> <li>To ensure all investigations carried out are approved by the Internal Audit Manager on the basis of the planning memo.</li> <li>To indicate the resource requirements for each investigation and draw up a budget.</li> <li>To carry out the investigations and supervise any staff involved.</li> <li>To draft an investigative report and forward it together with all documentary evidence to the Internal Audit Manager.</li> <li>To report weaknesses noted during investigations and make recommendations with special reference to fraud prevention by management.</li> <li>To draft fraud detection procedures to be used by internal auditors during routine audits, and update these from time to time.</li> <li>To support the internal auditors in carrying out internal audit work when not involved in fraud procedures.</li> <li>Any other duties assigned by the Internal Audit Manager.</li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Qualifications:&nbsp; </strong></p> <p><strong>&nbsp;</strong></p> <p>Bachelor of Commerce Degree <span style="text-decoration: underline;">or</span> Bachelor of Law Degree <span style="text-decoration: underline;">or</span> Training as a Police Officer.&nbsp;</p> <p>Part or full qualification of the Certified Fraud Examiner is an added advantage</p> <p>&nbsp;</p> <p><strong>Competencies:&nbsp; </strong></p> <ol> <li>Experience of fraud investigations, including knowledge in forensic procedures and of the function of law courts.</li> <li>At least three years experience in carrying out investigations.</li> <li>Team player, excellent oral and written skills.</li> </ol><br/>Salary Range:<br/><a href=''>Apply for this job</a> Wed, 27 Mar 2013 06:08:59 +0000 Teller Jobs <p align="center"><strong>BASIC FUNCTION</strong></p> <p>To collect deposits in the form of cash and cheques and to pay out cash to customers promptly and efficiently while ensuring minimum loss.</p> <p align="center"><strong>&nbsp;</strong></p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Major Areas of Responsibility:</span></strong></p> <p>&nbsp;</p> <p><strong>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Marketing / Customer Care.</strong></p> <p>&nbsp;</p> <ul> <li>Receive customers into the banking hall.</li> </ul> <p>&nbsp;</p> <ul> <li>Provide all product information to the customers.</li> </ul> <p>&nbsp;</p> <ul> <li>Distribute product brochures to the customers.</li> </ul> <p>&nbsp;</p> <ul> <li>Direct the clients to the relevant officers in the banking hall.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure order in the banking hall i.e. the clients should queue properly.</li> </ul> <p>&nbsp;</p> <ul> <li>Exercise discretion, judgement and initiative regarding transaction problems and inquiries.</li> </ul> <p>&nbsp;</p> <p><strong>II.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Teller Transactions.</strong></p> <p>&nbsp;</p> <ul> <li>Receive cash in form of savings deposit, loan repayments and any other fees or charges related to loans and pay cash through recaps to clients.</li> </ul> <p>&nbsp;</p> <ul> <li>Generate teller transaction list which shows all the transaction posted on clients loan accounts on daily basis.</li> </ul> <p>&nbsp;</p> <ul> <li>Generate a teller balance report which shows net cash closed with and a breakdown by totals of amounts received.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure that he/she does not exceed teller limit.</li> </ul> <p>&nbsp;</p> <ul> <li>Joint key holder for the cash cabins and trolley.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure that controlled stationery are kept in a safe place i.e. offline receipt.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure the till sheet is correctly written and eligible.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure that the treasury in and treasury out slips are correctly filled and signed by both the teller and the Back Office Supervisor.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure that all transactions are posted accurately to the respective accounts.</li> </ul> <p>&nbsp;</p> <ul> <li>Maintain a record of all the accounts that have been issued / assigned to the clients.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure that all keys and stamps are recorded in key register and signed for.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <ul> <li>Ensure that savings module is closed at the end of every month in order to obtain accurate figures for interest.</li> </ul> <p>&nbsp;</p> <ul> <li>Attend all back office staff briefings.</li> </ul> <p>&nbsp;</p> <p><strong>III.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Disbursements</strong></p> <p>&nbsp;</p> <p>&nbsp;</p> <ul> <li>Carry out timely disbursements as per the day&rsquo;s schedule.</li> </ul> <p>&nbsp;</p> <ul> <li>Prepare variation report and submit it to the treasury on time through the regional manager.</li> </ul> <p>&nbsp;</p> <ul> <li>Make timely follow up of loan requests and submit them for approval.</li> </ul> <p>&nbsp;</p> <ul> <li>Establish the true identities of clients who qualify for the loans, how much they qualify for and eliminate ghost clients.</li> </ul> <p>&nbsp;</p> <ul> <li>Verify all the clients&rsquo; photographs on the file and in the passbook and confirm the signatures before disbursement.</li> </ul> <p>&nbsp;</p> <ul> <li>Carry out daily cash reconciliation and bank all the money that has not been disbursed within 24 hours from the time of disbursement.</li> </ul> <p>&nbsp;</p> <ul> <li>Comply with the FINCA Malawi policies and procedures of cash in transit and cash handling at the disbursement centers.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">PERSONNEL SPECIFICATIONS:</span></strong></p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Education:</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p> <ul> <li>Degree in Business related discipline or &nbsp;Accounting.</li> </ul> <p><span style="text-decoration: underline;">Language:</span></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <ul> <li>English</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Experience</span>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p> <ul> <li>At least 6 months experience in cashiering function.</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Functional skills:</span></p> <p>&nbsp;</p> <ul> <li>Computer literate.</li> <li>A good understanding of cash transactions and procedures.</li> <li>Accounting knowledge.</li> <li>Ability to effectively handle customers&rsquo; complaints.</li> <li>In depth knowledge of FINCA &ndash; Malawi&rsquo;s products.</li> <li>Ability to handle all customers despite their different nature and capacities.</li> <li>Reporting skills.</li> <li>Data/ File security.</li> <li>Attention to details.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Managerial/professional skills</span>:</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <ul> <li>Good interpersonal skills.</li> </ul> <p>&nbsp;</p> <ul> <li>Good communication skills.</li> </ul><br/>Salary Range:<br/><a href=''>Apply for this job</a> Tue, 19 Feb 2013 08:38:26 +0000